2019 調查第5期 (2)【紛爭解決題組 𝐐𝐮𝐞𝐬𝐭𝐢𝐨𝐧𝐬 𝐨𝐧 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧】

E1 假設您遭遇一件消費糾紛，經向業者反映後，仍無法得到滿意解決。請問造成您多少元(新台幣)以上的損失，會讓您想向業者求償？【Imagine yourself being caught in a consumer dispute that hasn’t been satisfactorily resolved despite the fact that you have explained the situation to the business involved. How much losses (in NT$) would you have to incur before seeking compensation from the business involved?】

E1_1 承上題，請問您對於前題金額以下的糾紛，不會求償的最主要原因是什麼？【Referring to the scenario in the previous question, which of the following describes your reason for not seeking compensation for losses amounting to a value less than that indicated above?】

E1_2 承上題，如果有很多人和您有一樣的糾紛，準備向業者求償，請問您會想和他們一起求償，或自行求償，還是仍然不想求償？【Referring to the scenario in the previous question, imagine that many others are facing the same consumer dispute as yourself, and are prepared to seek compensation from the business involved. Would you join them in seeking compensation, seek compensation on your own, or decide not to seek compensation at all?】

E2 請問讓您態度改變的最主要原因是？【Referring to the scenario in the previous question, which of the following describes the reason behind your change in decision?】

E3 若您衡量過後，決定向業者求償，請問您最傾向透過哪個管道，為您處理求償？【Referring to the scenario in the previous question, which of the following parties are you most likely to work with in order to seek compensation from the business involved?】